Customer Service in Mobile Car Washing Considered

Customer Service in Mobile Car Washing Considered

The mobile car wash business is a great business because it is mostly in cash and the customers pay you on the spot for your work. You have low overhead as you have no real inventory and no location to have to deal with. Management is easy because generally you would be right there with the other worker or may 2-other workers and can watch to make sure they are working and doing their jobs correctly. All this sounds great right?

Indeed but what about the customers and what about; “Customer Service in Mobile Car Washing” have you considered that, because without customers no business will make any money you see? This is why customer service is probably the most important thing in mobile car washing, auto detailing or fleet washing.

If you set up to wash at an office building each week and you will be coming to the customers location then you need to come every week at the exact specific time and never be late. The customers must be able to set their watches by your prompt service. If you are to be there at 10:00 am on Wednesday then you better be there at 10 Am sharp and there can be no excuses.

If for some reason you are running late, then you must alert them in advance so you do not hold people up as they have their own businesses to run and therefore cannot be inconvenienced. Customer service in Mobile Car Washing needs to be considered and you must start by strict adherence to schedule. Think on this in 2006.