The first time I read the statistic, I was having a quick bite of breakfast before scooting off to run a seminar at the Houston office of a customer s ... Read more
So you have satisfied customers. So what.
What do you mean, so what! We work very hard to achieve customer satisfaction - we're very proud of it.
Ye ... Read more
Customer service is a component of every business whether your business is a small retail shop, a personal service company, a manufacturer or a non-pr ... Read more
You’ve just received yet another flyer in the mail from a seminar mill touting a class geared to teaching you and your staff: “How To Deal With Diffic ... Read more
Another effective marketing tool is your answering machine.
Most gift basket business owner use it to entertain callers.
Some messages people usuall ... Read more
Most businesses spent time attracting customers to a product or service, trying to win their trust and then ending the whole process with a sale. That ... Read more
It’s a rare morning, to be sure.
My computer is working fast and flawlessly. The DSL speed is adequate to the task, and instead of facing one frustra ... Read more
About once a week I grab my laptop and head to a caf? to work, brainstorm, and map out business plans. I usually enjoy a latt?, cappuccino, or green t ... Read more
The Call Center industry provides a large percent of employment in the United States. There are many classifications of Call Centers and these mainly ... Read more
Last month I went out and bought a shiny, brand new car. The car’s nice, but I wanted to share my experience with the sales rep I worked with, and the ... Read more
The following story tells how a customer experience went from funny to sad in less than 24 hours, and five secrets to creating an outstanding customer ... Read more
Good customer service is not rocket science. It is a blend of knowledge, proper phone etiquette, and genuine interest in the customer you are servicin ... Read more
One of the most important things that can set you apart from your competition is giving better service. Better service means that you have a genuine c ... Read more
It pays to please customers, because they will choose them over competitors even if they have to pay more to obtain their products or services. The fo ... Read more
After a careful marketing strategy, your customers are finally pursuing you. They want your goods, they want your services – but how do you know you h ... Read more
This is a really cranky article, but someone has to write it!
Why do business owners continue to invest in automated phone mazes when we all know eve ... Read more
Have you been double-charged on your credit card? Did the poor service at that restaurant ruin your special evening? Were the flowers you ordered deli ... Read more
The business of automotive detailing is alive and well and there is no doubt about that. Americans love their cars and some more than their own kids o ... Read more
The mobile car wash business is a great business because it is mostly in cash and the customers pay you on the spot for your work. You have low overhe ... Read more
If you are in business for yourself you have certainly had customers who are the customers from hell. You try everything you can including giving them ... Read more
